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Health Chat

Making Experiences Count

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Making Experiences Count: A new approach to responding to complaints - A document for information and comment

This consultation paper provides a set of proposals to unify and reform the current arrangements for making complaints across health and social care. As well as fulfilling the commitment in 'Our health, our care, our say', it proposes a radical new approach to complaints handling which is more flexible and supports organisational learning.

Click here to read it and have your say 

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